You can cancel the requested services at any time, provided you do so at least 48 hours before the scheduled cleaning date.

Yes, you have the option to give your maid special instructions. The more detailed your instructions, the better the cleaning result will be.

Before making any payment at the end of the cleaning booking, you will be asked how the maids can get access to your property. In the “How do we get in?” show how your maid will obtain the keys after the first clean or before any further cleans. You can choose between three options: you can meet your maids in person, hand over the keys to the gatekeeper or hide them in a safe place.

When you hand over your keys to your maid, please note that ZürichPutzen is not responsible for any loss or problems in handing the keys over to another maid. We will not care about key issues in this case.

If you have a complaint about the quality of the cleaning, please send us a photo to within 48 hours of the service. We will discuss the situation with your maid and get back to you as soon as possible to deal with your complaint.

Booking cleaning services is very easy and quick via our platform. All you have to do is specify, the desired date and time. The system will then show you all available maids in your area. The offers are based on the number of maids who work in the region.

You can book a service at least 48 hours in advance. We are currently working on the Zurich. Until this service is completed, you can call us if you need a service for a shorter period of time

You can add additional services to your booking, such as B. Laundry, window cleaning and other services. In this case, however, the cleaning hours also increase. We have described under each additional service how long the additional time is for the performance of the service. However, the length of the latter can vary depending on the size of the premises and your needs.

Once the payment is confirmed we will send you an email informing you of the time your maid will be at your address to do the cleaning as per your booking.

You can contact us on +41 76 717 77 42 or by email at and put your questions to our customer service.

If you want to cancel your regular cleaning contract, you can contact us at

All cancellations of services must be made at least 48 hours prior to the provision of the service to avoid cancellation fees.

For more information, see our terms and conditions, which we reject.

You can edit the reservation by logging into your account. There click on the section “Pending cleanings” and select the tab “More” and “Edit booking”. There you will find detailed instructions on how to make changes.

If you want to refuse a cleaning, you must do so at least 48 hours before the agreed appointment in order to avoid paying any cancellation fees.

You should also keep in mind that changing the schedule may not allow you to book your maid. If he / she is available, it will be indicated on the platform. By default, your maid will be the same according to the contract.

If you cannot adjust your schedule, you can call us on 021 624 54 15 or send us an email to!

You can book a service up to 27 days in advance.

You don’t have to be in your home when our specialists do the cleaning. In this case, you will need to indicate when booking how the maid will receive a key to the apartment.

Wir empfehlen Ihnen jedoch, bei der ersten Reinigung anwesend zu sein, damit Sie dem Dienstmädchen genau erklären können, was Sie erwarten.

Once you have made a reservation for a specific address, you will not be able to make an address correction as your rep may not be able to get to the new location.

In this case, you must refuse the free cleaning service, observing the minimum period of 48 hours before cleaning. Then you need to make a reservation with the new address.

You can book cleaning staff for several addresses via one account.

In the case of regular weekly or bi-weekly cleaning, the service is provided by the same employee. If he is absent, we will temporarily provide you with another specialist.

Please note that in the case of monthly cleaning, we cannot guarantee that the same employee will perform the service.

Our Services

All of our maids go through a two-step selection process that includes a number of procedures, including a criminal record review.

Your maid must arrive at the time you specified in the service reservation. In the event of a delay, the cleaning staff will also adhere to the specified duration of the cleaning. Should you have any questions or complaints regarding the duration of the cleaning, please contact our customer service and we will provide an appropriate solution to the problem.

If you have any further questions or would like to contact our customer service team, you can send us an email to or call us on +41 76 717 77 42. We are happy to answer your questions from Monday to Friday between 8 a.m. and 5 p.m.

ZürichPutzen selects its employees very carefully according to clear and strict criteria, which include legal, administrative and technical aspects.

All of our cleaning staff must have at least two years of experience in cleaning residential and commercial premises. We only hire employees with Swiss citizenship or a valid work permit who have settled in Switzerland. It is imperative that all applicants have a clean criminal record.

End of the tenancy

Materials included: delivery and collection of the necessary cleaning supplies, equipment and materials. All services included in the standard cleaning are also included in case you are not satisfied with the job done, and we will organize a free follow-up inspection after you provide us with photos. Not included: cleaning of items not listed in the reservation if the premises are in poor condition or larger than described by the customer. In this case you will be charged additional costs. Items that have not been cleaned: Please note that we will no longer contact your landlord after cleaning has been accepted.

If the cleaned areas do not match those indicated in your reservation
For surfaces that have not been cleaned
Incomplete additional services and items not specified in the reservation
Please note that we are not responsible for any dispute with your homeowner.

When booking, the number of working hours is generated automatically after you have entered the size of the premises and the additional services you require. Please note that this is a provisional average and the actual cleaning time depends on the condition of the premises.

If you want to change your reservation for the final cleaning, please contact our customer service as soon as possible to find a suitable solution.

If you have any further questions, you can request a phone call with our team.

You can contact us on weekdays from 8:00 a.m. to 5:00 p.m. on +41 76 717 77 42 or by email to

You can cancel your final cleaning booking free of charge up to 48 hours before the service is provided using your Zurich cleaning account. If you cancel the service between 24 and 48 hours before the service is provided, you will be billed for one hour of work for each cleaner booked. The number of cleaners depends on the services you have requested. If you cancel a service less than 24 hours before it is performed, you will be billed for the full amount. For further questions and information, you can contact us on +41 76 717 77 42 or by e-mail to during office hours.

The guarantee includes the following:

If we find that the cleaning is inadequate, our cleaning staff will come back and fix the discrepancies free of charge.

All cleaning services that are part of standard cleaning.

The warranty does not cover:

If the actual surface does not match the surface described in your reservation;

Problems unrelated to cleaning;

Unfinished extras and items not specified in your reservation.

Please note that we are not responsible for any dispute with your homeowner.

The number of cleaning hours is automatically generated by our system and depends on the size of the premises and the additional services you require. Please note that this is an average time estimate, as the real time depends on the condition of your apartment.

Urgent problems

In this case you should immediately contact our team on +41 76 717 77 42. The manager will review the situation directly with you. If such a problem occurs over the weekend, send us an email to Our representative will then call you as soon as possible.